Safe Beyond Zero: My Choices, My Actions, One Team (Incident-Free Operations)
2-day Workshop
Incidents in high-risk environments rarely happen because people set out to do the wrong thing. They occur because hazards are missed, risks are normalised, and weak signals are ignored until it is too late. The path to incident free operations is not about eliminating human error altogether, but about building the awareness, behaviours, and cultural resilience that make safe outcomes the default.
FidesOak®’s Incident Free Operations workshop is designed to achieve exactly that. This immersive experience helps leaders and teams understand why incidents occur, how decisions shape outcomes, and what they can do every day to prevent harm and strengthen performance.
The challenges organisations face
Even in well-regulated, technically advanced operations, familiar challenges persist:
- Hazard blindness - people see what they expect to see, missing critical risks that fall outside their immediate focus.
- Cultural drift - unsafe practices slowly become accepted as “the way we do things.”
- Tolerance of risk - teams underestimate weak signals and early warnings until they escalate.
- Erosion of discipline - risk assessments and control tools are used as paperwork exercises rather than living safeguards.
- Groupthink - individuals silence doubts to preserve harmony, even when the stakes are high.
These issues undermine resilience and erode confidence, leaving organisations vulnerable to serious incidents.
Learning from the best
High Reliability Organisations (HROs) consistently operate in high-hazard environments while maintaining exemplary safety records. What sets them apart is not an absence of risk, but the way they learn relentlessly, notice weak signals, and respond with discipline.
This workshop draws on those principles, encouraging participants to adopt HRO habits: constant vigilance, deference to expertise, resilience in the face of the unexpected, and a refusal to normalise deviation. By learning from the best, leaders and teams gain a benchmark for what incident free performance can look like.
What participants will experience
The workshop combines insight with practical application. Participants will:
- Take part in hazard identification exercises, revealing how perception shapes risk awareness.
- Explore reasonable foreseeability, recognising that while outcomes cannot be predicted, they can often be anticipated.
- Analyse real incidents through case studies, identifying barrier failures, cultural factors, and decision-making traps.
- Reflect on personal behaviours using the ABC model, uncovering triggers for at-risk choices and how to replace them with safer habits.
- Build a roadmap of ‘potholes’ preventing incident free operations and identify actions that eliminate or mitigate these.
Outcomes for organisations
By the end of the workshop, participants will:
- Strengthen their ability to recognise hazards and act before risks escalate.
- Learn how the best-performing organisations sustain safety through vigilance and continuous learning.
- Build resilience through barrier thinking, trust, and shared responsibility.
- Embed habits that sustain both safety and performance long after the workshop has finished.
At FidesOak®, we believe safety is not the absence of incidents, but the presence of strong barriers, resilient behaviours, and a culture that learns every day. By drawing on High Reliability Organisations and the Hudson model, this workshop provides leaders and teams with the tools, insights, and motivation to make incident free operations more than a goal, but a way of working.
Interested in bringing this Workshop to your Organisation?
Contact us today to discuss delivery options and receive a tailored price for your team.
The Culture-Performance Connection
How your people lead, collaborate and approach each day is led by your organisation's culture and affects the work you do and how your teams perform.
FidesOak® can help you understand this connection clearly, with behavioural insight and practical tools to help protect and grow what works, while delivering lasting, sustainable change.
