FAQs

A diagnostic typically involves an online survey completed by employees and contractors, senior-level interviews, and representative focus groups. Where appropriate, we also conduct site observations and review incident reports to gain deeper insights into behaviours, habits, and culture. This blended approach provides a multi-dimensional view of your organisation that goes beyond perception alone.

The survey phase generally runs for four weeks, though this may extend depending on shift patterns, site access, or holiday periods. Alongside the survey, we conduct focus groups and interviews. Once data collection is complete, we allow two to three weeks for analysis and reporting. A full diagnostic typically takes six to eight weeks from start of the live survey completion to initial findings.

Ideally, everyone across the organisation, including contractors, should be given the opportunity to take part. Where a diagnostic is focused on a particular project or team, participation is limited to those directly involved.

If everyone is given the opportunity to participate in the survey, any level of response is considered representative. However, if surveying a sample of the organisation or team, the required size depends on the total population. Smaller groups require a larger percentage of responses to ensure reliability. We work with clients to recommend an appropriate approach and ensure coverage across relevant groups, such as departments, locations, and roles.

Our diagnostic can use a mix of online surveys, in-person or virtual interviews, focus groups, and on-site observations. Where necessary, paper surveys or offline data collection methods are available. We also review incident reports and safety data to deepen cultural insights, particularly in safety-critical environments.

The diagnostic provides a clear picture of your current culture, highlighting strengths and identifying gaps between perception and reality. It helps pinpoint areas that are supporting or hindering high performance and cultural maturity. The results guide the design of any subsequent programme, ensuring interventions are focused, relevant, and evidence-based.

We can work with your existing data, analysing it through the lens of our framework. While survey questions may differ, we align available insights with our methodology to avoid duplication and ensure value.

An Assessment refers specifically to the online survey element, which captures opinions and perceptions across your organisation. A Diagnostic is broader, combining the assessment results with interviews, focus groups, site observations, and additional analysis to build a deeper, contextual understanding.

The survey itself takes around 20–30 minutes to complete, depending on the level of written feedback participants choose to provide. The survey typically remains open for four to six weeks, allowing time for all participants, including those on shifts or remote sites, to respond. Preparation, communication and analysis add several weeks on either side.

Yes. The survey platform we use supports over 50 languages. We work with clients to ensure translations are accurate, culturally appropriate, and aligned with the organisation’s terminology.

Yes. We offer solutions for offline participation, including paper surveys and the use of tablet devices with offline functionality. Responses collected offline are uploaded securely once internet access is available.

No. All responses are confidential. Results are only reported for groups of five or more to protect confidentiality. Our analysis tools safeguard against identifying individuals through combining demographic categories where required.

Yes. We provide a real-time response tracking dashboard showing participation rates across key groups and demographics. This helps ensure good coverage and allows us to follow up where response rates are low.

Yes. Both the Lumina Spark questionnaire and the resulting individual reports are available in multiple languages, ensuring accessibility and relevance across global teams.

Yes. We regularly align our programmes with an organisation’s existing strategies, frameworks, behavioural standards, and values. Our role is not to redesign your processes or write new procedures. Instead, we work alongside what you already have, helping to bring these frameworks to life through behaviours, leadership support, and cultural alignment.

Workshop content, coaching remits, and diagnostic demographics are all adjusted to fit your language, context, and organisational structure. We also integrate your values, strategy, and documentation into the programme where appropriate.

Yes. We have experience supporting organisations during mergers, acquisitions, restructures, and other periods of significant change. While we do not manage the operational integration itself, we focus on the cultural and behavioural aspects — helping teams align, share information effectively, and build psychological safety during times of uncertainty.

Our work helps people across merging organisations come together with shared purpose, behaviours, and leadership approaches.

We are experienced in working globally and across multiple sites. Our diagnostic tools are designed to handle multi-location delivery, including survey translation into local languages and culturally appropriate facilitation.

Where needed, we work with local associates or bilingual coaches to ensure meaningful engagement across regions. We have delivered programmes in locations including Malaysia, Singapore, Indonesia, Australia, South Africa, Brazil, Trinidad, Germany, the Netherlands, and others.

Our approach balances central coordination with local delivery, ensuring consistency while respecting local context.